Project Lead
Project: Care Coordination Model (CCM) Implementation
Location: Keonjhar District, Odisha
Reporting to: Project Director, Swasti
Contract Duration: 1 Year (extendable up to 3 years based on project fund availability and individual performance)
1. Background
The Care Coordination Model (CCM) aims to strengthen citizen-centric, technology-enabled, and integrated healthcare delivery systems. The project focuses on improving care continuity, digital health integration, service navigation, population health outcomes, and system efficiency through coordinated institutional mechanisms, digital platforms, and capacity building.
The Project Lead will anchor district-level planning, implementation, stakeholder coordination, and performance monitoring for CCM rollout in Keonjhar, Odisha.
2. Position Summary
The Project Lead will provide strategic, technical, and operational leadership for implementation of the Care Coordination Model at district level. The role will ensure effective convergence between government health systems, digital platforms, care coordination centres, and community access points while driving measurable improvements in service access, care pathways, and wellness outcomes.
3. Key Roles & Responsibilities
A. Project Leadership & Management
Lead end-to-end district implementation of the Care Coordination Model.
Develop district implementation roadmaps, micro-plans, and operational strategies.
Ensure alignment with state health priorities and CCM pillars.
Oversee day-to-day project operations, deliverables, and timelines.
B. Stakeholder Coordination
Liaise with District Health Society, CDMO office, facility administrators, and frontline systems.
Coordinate with State Care Coordination Office (SCCO) and Program Management Units (PMU).
Facilitate convergence across departments (Health, Women & Child Development, IT, Panchayati Raj, etc.).
Manage partnerships with technology providers and implementation agencies.
C. Digital Health & Systems Enablement
Support rollout of Integrated Healthcare Delivery Platform (IHCDP) and ABDM-aligned systems.
Ensure facility readiness for digital workflows (EHR, referrals, tele-consults, dashboards).
Monitor adoption of digital tools including PHR apps, telemedicine, and appointment systems.
Address operational bottlenecks in digital integration.
D. Care Coordination & Service Pathways
Establish and operationalise Care Coordination Centres and Facilitation Centres.
Strengthen referral loops, follow-ups, and case navigation systems.
Improve access pathways across primary, secondary, and tertiary care.
Enable proactive identification of high-risk populations.
E. Capacity Building & Change Management
Lead training, mentoring, and supportive supervision of health workforce.
Drive behaviour change for digital adoption and coordinated care delivery.
Facilitate Continuing Provider Education (CPE) initiatives.
Build competencies in care navigation, triage, and patient engagement.
F. Monitoring, Evaluation & Reporting
Track project KPIs, wellness indicators, and service delivery metrics.
Use dashboards and analytics for performance reviews and decision-making.
Conduct periodic reviews with district and state stakeholders.
Prepare technical and progress reports for Swasti and donors.
G. Community & Citizen Engagement
Strengthen community awareness on care navigation and preventive health.
Support outreach for vulnerable and underserved populations.
Promote citizen-friendly access channels and feedback systems.
4. Deliverables
- District CCM implementation plan and periodic updates.
- Operational Care Coordination Centres.
- Functional referral and tele-consult pathways.
- Monthly and quarterly performance reports.
- Capacity building completion reports.
- Documentation of best practices and innovations.
5. Qualifications & Experience
Education
Master’s degree in Public Health / Health Administration / Hospital Management / Social Sciences / Development Studies or related field.
Additional training in Digital Health / Health Systems Management desirable.
Experience
Minimum 8–10 years of relevant experience in public health programs.
Demonstrated experience in district/state health systems strengthening.
Experience in digital health, telemedicine, or health informatics preferred.
Prior experience in Odisha or aspirational districts desirable.
6. Skills & Competencies
- Strong project and program management skills.
- Stakeholder engagement and government liaisoning.
- Health systems and service delivery understanding.
- Data analytics and performance monitoring.
- Capacity building and facilitation skills.
- Problem-solving and adaptive leadership.
- Proficiency in digital health platforms and MIS systems.
7. Language Requirement
Mandatory: Fluency in Odia (spoken and written).
Working knowledge of English and Hindi preferred.
8. Reporting & Performance Management
The Project Lead will report to the Project Director, Swasti.
Performance will be reviewed periodically against agreed deliverables, KPIs, and implementation milestones.
9. Contract Duration & Extension
Initial appointment will be for 1 year.
Extension up to 3 years (annual renewal) will be subject to:
- Availability of project funds.
- Satisfactory individual performance.
- Project continuation requirements.
10. Duty Station & Travel
Primary location: Keonjhar, Odisha.
Frequent travel within district and periodic travel to state level expected.