Health Administrator – Care Coordination Model

Catalyst Group · 1 week ago
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Location
Odisha
Employment Type
Employee
Applications Received
4

Position: Health Administrator – Care Coordination Model (CCM) Aligned

Location: Keonjhar, Odisha

Duration: 3 Years (Initial 1 year; extendable annually up to 3 years based on performance & budget availability)

Reporting to: District Health Authority / SCCO-PMU (State Care Coordination Office)

Engagement Type: Full-time


1. Background

The district of Keonjhar represents a mixed epidemiological landscape, with varying readiness across public facilities. Strengthening hospital management and quality within the public system is critical to improving service continuity, reducing unnecessary referrals, preventing avoidable harm, and lowering out-of-pocket expenditure.

Under the Care Coordination Model (CCM), hospitals are not standalone service providers but integrated nodes within a coordinated care pathway. CCM shifts the system from episodic treatment to longitudinal wellness-based accountability supported by digital orchestration through ABDM and IHCDP.

The Health Administrator will act as the district-level clinical governance and quality anchor, ensuring that public hospitals in Keonjhar become:

  1. CCM-ready
  2. Digitally integrated
  3. Quality-certified
  4. Accountable for population wellness outcomes


2. Position Purpose

To lead hospital administration, quality improvement, and clinical governance reforms in public hospitals in alignment with the Care Coordination Model (CCM), ensuring:

  1. Seamless patient journeys
  2. STG-based clinical practice
  3. Digitally enabled workflows
  4. Reduced service failures (RED alerts)
  5. Improved patient experience
  6. Measurable population health impact


3. Role Alignment with the 10 CCM Pillars


Pillar 1: Population Health & Wellness Score (PHWS)

The Health Administrator will:

  1. Monitor hospital-level indicators contributing to PHWS:
  2. Maternal outcomes
  3. NCD control rates
  4. Emergency response time
  5. Service readiness
  6. Participate in root-cause analysis for RED/AMBER alerts.
  7. Lead corrective action planning at facility level.
  8. Ensure hospital performance contributes positively to district wellness score.


Pillar 2: IHCDP (Integrated Healthcare Delivery Platform)

The Health Administrator will:

  1. Ensure hospital workflows integrate with IHCDP.
  2. Monitor:
  3. Appointment adherence
  4. No-turn-away compliance
  5. Slot utilisation
  6. Token management
  7. Ensure dashboard-based decision-making for:
  8. Waiting time
  9. Referral completion
  10. Care continuity failures
  11. Reduce service bottlenecks flagged through RAG alerts.


Pillar 3: CCM-Ready Information Systems

  1. Ensure all public hospitals are ABDM-compliant and CCM-ready.
  2. Strengthen:
  3. Digital registration
  4. EHR documentation
  5. Structured discharge summaries
  6. STG-linked prescription capture
  7. Monitor deviation from STGs through EHR review.
  8. Ensure real-time documentation of clinical encounters.


Pillar 4: UHI & Discoverability

  1. Ensure real-time exposure of service inventory and slot availability.
  2. Monitor discoverability of services across 33 service clusters.
  3. Prevent artificial referral load caused by poor slot transparency.


Pillar 5–7: Omni-channel Access (CCC, Hotline, CFCs)

  1. Ensure facility-level readiness for:
  2. Walk-in hotline integration.
  3. Nurse-assisted video consults.
  4. No-turn-away policy.
  5. Reduce inappropriate referrals.
  6. Improve first-contact reliability.


Pillar 8: Teleconsult Rosters

  1. Ensure teleconsult integration reduces:
  2. Unnecessary physical referrals.
  3. Specialist delays.
  4. Monitor quality of teleconsult outcomes.
  5. Track structured follow-up and referral return loops.


Pillar 9: SCCO with PMU

The Health Administrator will function as:

District hospital-quality anchor under SCCO-PMU framework

Responsibilities include:

  1. Supporting district CCM roll-out.
  2. Ensuring behaviour change adoption.
  3. Anchoring capacity building and monitoring at facility level.
  4. Contributing to evidence-based improvements.


Pillar 10: STG-linked Continuing Provider Education (CPE)

  1. Monitor prescription deviations flagged by EHR.
  2. Support STG-aligned practice improvement.
  3. Organise clinical review meetings.
  4. Identify competency gaps.
  5. Recommend staff for CPE sessions.


4. Core Responsibilities


A. Clinical Governance & STG Compliance

  1. Institutionalize STG-based care.
  2. Reduce inappropriate antibiotic use.
  3. Strengthen mortality and morbidity reviews.
  4. Monitor unsafe practices and prescribing errors.
  5. Lead structured RCA (Root Cause Analysis) for adverse events.

B. Quality Assurance & Accreditation

  1. Prepare facilities for:
  2. NQAS certification
  3. NABH entry-level accreditation
  4. LaQshya compliance
  5. Kayakalp scoring
  6. Strengthen infection prevention and control systems.
  7. Improve patient dignity and responsiveness indicators.

C. Referral Chain Strengthening

  1. Reduce unnecessary upward referrals.
  2. Ensure referral slips are complete and digitised.
  3. Monitor:
  4. Phase 2 (transport) delay.
  5. Phase 3 (facility readiness) delay.
  6. Improve referral-back mechanisms.

D. Resource & Systems Optimisation

  1. Improve bed occupancy rate (BOR).
  2. Reduce average length of stay (ALOS).
  3. Ensure medicine and diagnostic availability.
  4. Strengthen biomedical maintenance processes.

E. Data & Dashboard Governance

  1. Review RED alerts weekly.
  2. Lead fishbone-style RCA.
  3. Track:
  4. No-show rates.
  5. Delayed immunisation.
  6. ANC defaulters.
  7. Referral failures.
  8. Submit monthly performance report to SCCO.


5. Qualifications & Experience

Mandatory:

  1. MBBS (Medical Doctor)
  2. Postgraduate qualification in Public Health / Hospital Administration
  3. 8-10 years experience in:
  4. Public hospital management
  5. Quality improvement
  6. Accreditation processes
  7. Clinical governance

Desirable:

  1. Experience with digital health systems
  2. Experience working in tribal/district settings
  3. Familiarity with ABDM compliance framework


7. Language Requirement

  1. Fluency in Odia (Mandatory)
  2. English proficiency for reporting


8. Duration

  1. Total: 3 years
  2. Initial: 1 year
  3. Extendable based on performance and funding



9. Reporting 

  1. This position will report to the Project Director, Swasti.
  2. Performance will be reviewed periodically against agreed deliverables, KPIs, and implementation milestones.